In this unit, learners will explore the vital role of communication in health and social care settings. They will develop an understanding of how to effectively share information between practitioners and service users, and why clear, respectful communication is essential for delivering high-quality care.
Learners will examine various forms of communication—verbal, non-verbal, written, and digital—and learn how each can be used appropriately in different care contexts. The unit also highlights the importance of building strong communication channels between professionals and service users to support trust, understanding, and person-centred care.
Additionally, learners will identify common barriers to effective communication and explore strategies to overcome them. The unit will also cover the principles and practices of information-sharing within and across health and social care services, ensuring that learners understand how to maintain confidentiality while promoting collaborative care.
