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Help & Support

Moving from school to college can be something of a culture shock. But at Suffolk New College we’ve created a supportive, social environment where you can easily get access to the help and advice you need, make new friends and get the most out of your time with us.

Two learners using laptops in the learning curve.

Student Support

Your progress tutor is there to support you throughout the year and help you set challenging but achievable goals and benchmarks.

Our Student Support team are always on hand for help with issues such as student funding, financial assistance, spiritual and health matters.

If you have an inclusion need, such as needing support in the classroom, or needing reasonable adjustments to help you access learning, our support team can provide a range of services, including making special arrangements for exams.

The Student Support Team have also established partnerships with a range of specialist external providers. This is to ensure that a consistency of service, of student experience and a similar quality of provision exist, whether the support is delivered by the College or by an external provider.

Student Support opening hours are 8.30am – 5.00pm.

Tel: 01473 382738 Email:

A learner presenting work in class.
A student support advisor talking to a learner


At Suffolk New College safeguarding is really important and all our staff have a responsibility for the safety and wellbeing of our students.

We have a trained team of safeguarding professionals available between 08:30am and 5pm Monday to Thursday and 08:30am to 4:30pm on a Friday.

Student Safety and wellbeing is important to us and we can help.

Learners working on a table based activity in a classroom.

It's Never OK

It’s Never OK is our College-wide awareness campaign for Sexual Abuse, Sexual Harassment, Sexual Violence, Harmful Sexual Behaviour (HSB), peer-on-peer abuse sexual abuse.

The Learning Curve

Our well-equipped Learning Curve facilities are a great place to complete assignments, access a wide range of online or paper-based resources, and get help with work from our expert study support team. The centre offers access to PCs, netbooks, DVDs, Books, E Books, and various Journals. Our service offers Study Support Workshops to help with;

  • Assignment Writing
  • Study Skills
  • General Organisation
  • Referencing
  • Interview Skills
  • Job Seeking
  • CV Writing

This means students can get help with finding and researching the right information for assignments, making effective notes, starting and finishing assignments, structuring and developing ideas, proofreading, revision and exam techniques and numeracy, literacy, and IT skills support.

A photo of our learning curve

Financial Support

The College offers bursary schemes to enrolled students which offers assistance with kits, travel to College, uniform, college trips and other course materials.

Female learner reading a book in the College library