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Help & Support

Whatever your age, background or reason for studying, we’re here to support you every step of the way. Suffolk New College offers a friendly and inclusive learning environment, with a wide range of services designed to help you achieve your goals, overcome challenges and make the most of your college experience.

Neon sign reading 'Student Support' illuminated in purple, surrounded by green plants at Suffolk New College, highlighting student assistance services.

Student Support

We understand that transitioning to college can bring about concerns, and we want to assure you that we are here to support you every step of the way.

Your progress tutor is dedicated to helping you navigate through the academic year, offering guidance in setting challenging yet attainable goals that align with your aspirations.

Our Student Support team is readily available to assist with various matters, including student funding, financial aid, as well as spiritual and health concerns. You’re not alone in facing these challenges; we’re here to provide the support you need.

For those with inclusion needs, such as requiring classroom support or accommodations to facilitate learning, our team offers a range of tailored services to ensure your individual needs are met effectively.

Furthermore, we have established partnerships with specialist external providers to maintain consistency and quality in the support offered, whether it’s provided directly by the College or through external channels.

Early Help Portal

Our Early Help portal is your direct pathway to support. It is packed with easy-to-use advice, quick techniques, and local links tailored for every learner at Suffolk New College

Person holding a smartphone displaying a mental health pathway webpage, promoting mental health support and resources at Suffolk New College.

Contact Student Support

Our Student Support services operate from 8:30 am to 5:00 pm, and you can reach us via telephone at 01473 382738 or email at support@suffolk.ac.uk

Remember, we’re here to help you thrive during your college journey.

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The Rangers

The role of the Youth & Safety Rangers was introduced in response to student feedback.

They are in place to ensure you have access to a safe and secure environment by maintaining a high profile and working proactively with you in a security and youth worker capacity.

The Rangers are visible around the the Ipswich and Rural campuses throughout each day.

Safeguarding

At Suffolk New College safeguarding is really important and all our staff have a responsibility for the safety and wellbeing of our students.

We have a trained team of safeguarding professionals available between 08:30am and 5pm Monday to Thursday and 08:30am to 4:30pm on a Friday.

Student Safety and wellbeing is important to us and we can help.

Learners working on a table based activity in a classroom.

​Additional Learning Support (ALS)

The Additional Learning Support Team (ALS) can offer Information, Advice and Guidance for students who experience learning difficulties or a disability and their families.

The team provide support to students with a wide range of specific needs and disabilities, including completing assessments of needs, advising on what kind of support should be provided, and contributing as appropriate to Education Health Care Plans (EHCP).

A learner using a laptop computer with headphones on.

The Learning Curve

Our well-equipped Learning Curve facilities are a great place to complete assignments, access a wide range of online or paper-based resources, and get help with work from our expert study support team. The centre offers access to PCs, netbooks, DVDs, Books, E-Books, and various Journals.

Got a question? Why not email us at learningcurve@suffolk.ac.uk

It's Never OK

It’s Never OK is our College-wide awareness campaign for Sexual Abuse, Sexual Harassment, Sexual Violence, Harmful Sexual Behaviour (HSB), peer-on-peer abuse sexual abuse.

It's Never OK Poster Pack
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Financial Support

The College offers bursary schemes to enrolled students which offers assistance with kits, travel to College, uniform, college trips and other course materials.

Female learner reading a book in the College library