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Operations/ Departmental Manager Level 5 Standard



Approx. duration: 30 Months

Start Date: Anytime

Attendance: All assessment and training is undertaken in the workplace

Entry requirements: Entry onto the apprenticeship is subject to a thorough initial assessment to clarify course suitability. Entry onto the apprenticeship is subject to 4 GCSE’s including Maths & English 9-4 or equivalent. Apprentices need to be employed for minimum of 30 hours a week in the industry with a contract of employment and in a suitable role with the required duties.

On-programme learning: Operations/Departmental Manager and ILM Diploma for Leaders and Managers

End-point assessment: ILM

Progression: Information, advice and guidance will be given on next career steps upon completion of the qualification and apprenticeship

Course Summary: An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.