Skip to content

Operations/ Departmental Manager Level 5 Standard


Approx. duration: 30 Months

Start Date: Anytime

Attendance: All assessment and training is undertaken in the workplace

Entry requirements: Entry onto the Apprenticeship is subject to a thorough initial assessment to clarify course suitability. Entry onto the Apprenticeship is subject to 4 GCSE including Maths and  English 9-4/A-C or equivalent. Apprentices need to be employed for a minimum of 30 hours a week in the industry with a contract of employment and in a suitable role with the required duties.

On-programme learning:

  • Operations/Departmental Manager Standard
  • English and Maths (if required) Level 2

End-point assessment: Delivered by ILM (Institute of Leadership and Management)

Progression: On completion, Apprentices can register as full members with the Chartered management institute and/or the Institute of Leadership and Management, and those with 3 years’ of management experience can apply for Chartered manager status through the CMI.

Course Summary: Apprenticeships are work-based training programmes designed around the need of both the Apprentice and their employer.

An Operations or Departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Institute for Apprenticeships