Skip to content

Customer Service Practitioner Level 2 Standard



Approx. duration: 12-15 months

Start Date: Anytime

Attendance: All assessment and training is undertaken in the workplace

Entry requirements: Entry onto the apprenticeship is subject to thorough initial assessment to clarify course suitability. You may be required to come into an interview and assessment. Entry onto the apprenticeship is subject to 4 GCSE’s including Maths & English 9-3 or equivalent. Apprentices need to be employed for minimum of 30 hours a week, and have a contract of employment

On-programme learning: Customer Service Practitioner, English and Maths (if required) to achieve Level 2.

End-point assessment: Delivered by City and Guilds

Progression: Apprentices successfully completing this Apprenticeship have opportunities to progress within the industry by continuing onto the Team leader/Supervisor Level 3 apprenticeship or other suitable courses.

Course Summary: Apprenticeships are work-based training programmes designed around the need of both the Apprentice and their employer. This apprenticeship is designed for those who wish to gain the skills, knowledge and behavioural competencies required to work in a Customer Service Practitioner role. This role requires apprentices to perform a range of service delivery functions that could include, dealing with customer orders, payments, offering information, advice, guidance and support, meet-and-greet, sales, fixing problems and after care. Customer interactions may cover a wide range of situations and can include face-to-face, phone, post, email, text and social media. The apprentice will complete an End point Assessment to demonstrate that they can perform knowledge, skills and behaviours in their occupation.