Statement of Services, Information, Advice & Guidance

• Free, impartial high quality advice and guidance for all potential students through a range of activity including, regular open events throughout the year, providing Taster opportunities, pro-active engagement with local schools and providers, transition days, and small group or 1:1 support/intervention in schools.
• Information on all courses and opportunities via our website.
• Tutorial and pastoral support for all full-time students on-programme throughout their studies to promote learning, progress and personal development.
• Learning support for students with high level or complex learning needs or disabilities.
• Workshops or 1:1 sessions to help with UCAS applications; CVs, career choices and interview skills
• Curriculum specific information, advice and guidance regarding employability and further study options, includes trips to employers and visits to Universities
• Cross college employability days with key local employers attending to share their experiences and information about careers with students

• Work related learning/work experience opportunities to help prepare students for the next steps/employment.
• Advice about financial support for course fees, childcare, transport and support for learning.
• Support for vulnerable students. (clients/customers are welcome to bring along a support person to any guidance appointments).
• Referral and signposting to relevant agencies as appropriate.
• Written/Electronic records of guidance interviews to enable us to help our customers and to provide evidence for funding purposes?
• Where appropriate, provide an action plan, following 1:1 appointment.

• Provide a service which is student centred and solution focussed
• Provide a service which is flexible and pro-active, and which meets student needs
• To use information about students objectively to inform the support and guidance provided
• To work collaboratively with students to review progress, plan next steps and strategies to achieve these
• To collaborate with external partners to share information appropriately both ways in the interest of securing high quality outcomes for the students
• To listen to feedback and pro-actively respond in the spirit of continuous improvement

• Treat our staff and other clients with respect at all times
• Attend any pre-arranged appointments as agreed or to notify us where this is not possible
• Feel confident to ask questions at any stage in the knowledge that staff will have a simple and clear explanation and plan to help.
• Inform the college of any specific needs prior to appointment, where possible.

We will treat all personal information in confidence. All records, electronic and paper based are only accessed by staff who may need to see the information as part of their work. Suffolk New College complies with the requirements of the Data Protection Act 2018.

Suffolk New College welcomes enquiries from all people regardless of their age, race, colour, gender, sexual orientation, religion or beliefs, disability, marital status or background.