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Compliments & Complaints

At Suffolk New College we are committed to achieving excellence in standards and in the quality of service we provide for all our users, only you can tell us if we are achieving this.

If you are unhappy with the service you have received, or it did not meet your expectations we need to know so that we can put things right.

We also want to know if we are doing something well so we continue to do it.  You can submit a compliment for a staff member, team or specific part of the organisation.

A photo of the second floor balcony at Ipswich.


As an organisation, we are focused on transforming lives by providing an exceptional learner experience.

You can submit a compliment for a member of staff, a team or a specific organisation.

Compliments will be passed on to our staff, their line manager and are used to identify areas of good practice and opportunities for development.

A learner in our Aura salon washing hair


The College is committed to providing a quality service for all its users and stakeholders.  It strives to improve the service by listening and responding to the views of the College community, including students, apprentices and staff, parents and carers, visitors, local businesses and community groups.

The College’s Compliments, & Complaints Policy supports positive feedback, informal concerns and formal complaints.