Understanding the Communication Process in the Workplace

Do you want to develop your communication skills as a leader or manager?

In this workshop you will:

• Understand the communication cycle and any potential barriers which may hinder its effectiveness
• Understand the benefits and disadvantages of different communication methods, whiles also considering different situations and which communication method is most appropriate
• Identify how you can improve your own communication

The workshop is split into two halves:

• Morning, 9am – 12noon: Theory workshop with tasks and activities
• Afternoon, 1pm – 4pm: Guided learning tasks with assessment activities

If you attend the morning only, you will receive a Suffolk New College Certificate of Attendance. To book this morning only workshop for £75, please enrol on course code 160706 or 160811.

If you attend the full day and pass the assessment activities, you will gain ILM Credits at Level 3 and receive an ILM certificate. To book this full day workshop for £150, please enrol on course code 160709 or 160813.

ILM Credits can be built up with further modules to achieve a Level 3 Award in Leadership and Management or a Level 3 Certificate in Leadership and Management. The table below shows the credit value for each module.

For the Level 3 Award in Leadership and Management you need to achieve 4 credits from any combination of modules.

For the Level 3 Certificate in Leadership and Management you need to achieve 13 credits from any combination of modules.

If you are trying to book this workshop and it says its full, please contact Tracey MacDonald on traceymacdonald@suffolk.co.uk as there may still be spaces available.