Statement Of Services, Information, Advice & Guidance


Information, advice and guidance is an integral part of the student experience at Suffolk New College. Our aim is to provide high quality information, advice, guidance and support at all relevant stages of the learner journey to enable students to make informed choices about post-16 education or training, and once on a programme to make outstanding progress and secure positive destinations in employment or further study.

Who can access our services/our clients

  • Current students
  • Potential students
  • Students from partner organisations
  • Employers

Our staff/team

Our staff are well qualified, holding appropriate professional qualifications and training. A culture of continuous professional development enables staff to regularly update skills and knowledge to provide current and relevant information, advice, guidance and support.

What we provide/our service

  • Impartial high quality advice and guidance for all potential students through a range of activity including, regular open events throughout the year, programme guidance sessions, pro-active engagement with local schools and providers, taster events, and small group or 1:1 information advice and guidance in schools.
  • Information on all courses and opportunities via our website.
  • Tutorial and pastoral support for all full-time students on-programme throughout their studies to promote learning, progress and personal development.
  • Learning support for students with high level or complex learning needs or disabilities.
  • Workshops or 1:1 sessions to help with UCAS applications; CVs, career choices and interview skills.
  • Curriculum specific information, advice and guidance regarding employability and further study options, includes trips to employers and visits to Universities.
  • Work related learning/work experience opportunities to help prepare students for the next steps/employment.
  • Advice about financial support for course fees, childcare, transport and support for learning.
  • Support for vulnerable students.
  • Referral and signposting to relevant agencies as appropriate.


We will treat all personal information in confidence. all records, electronic and paper based are only accessed by staff who may need to see the information as part of their work. Suffolk New College complies with the requirement of the Data Protection Act 1998.

Equality and Diversity

Suffolk New College welcomes enquiries from all people regardless of their age, race, colour, gender, sexual orientation, religion or beliefs, disability, marital status or background.

Feedback and Comments

To help us continuously improve our sevice, we welcome feedback from users of the service. Students' views are sought regularly throughout their time at the college through surveys, forums and Student Parliament.

We also welcome comments from visitors to the college on what we have done well or could do better. Comment can be made by completing the "how did we do?" card provided at reception.

Compliments, Comments and Complaints

Please see our Compliments, Comments and Complaints for full details.